Carmore FAQ

Frequently asked questions

    Where do the cars offered by Car&More come from?

    Car&More cars are carefully selected, and artificial intelligence algorithms help us with this too. That way we find you vehicles at attractive prices. The cars come exclusively from Poland's largest authorised dealers as well as directly from manufacturers and factory importers. The cars are mostly ex-lease vehicles. There are also cars with minimal mileage, including former demo cars. All cars are covered by Certified Pre-Owned programmes in line with the highest standards of the largest automotive manufacturers.


    How do I book a seasonal tire change?

    Every spring and autumn, Car&More will remind drivers about the need to switch to summer or winter tires. If you've purchased the Tire Package, you'll automatically be booked at the nearest Car&More partner tire service for a tire change. Our specialists are available around the clock, 7 days a week, to help you in such cases. You'll be directed to the nearest tire service cooperating with Car&More or to the place where you already store your tires. Remember to plan your switch to summer tires no later than April and to winter tires no later than November.


    Can I travel abroad while using your services?

    Yes, you can go on holiday with your family or on a business trip abroad. Keep in mind, however, that the Additional Packages Agreement, apart from Assistance, only covers the territory of the Republic of Poland.


    Can I use the rented car as an Uber, taxi, etc.?

    Unfortunately, no, we do not allow our vehicles to be used for the professional provision of passenger transport services. Likewise, Car&More cars may not be modified mechanically or visually and may not take part in any motorsport, races or competitions. If you fail to follow these rules, you risk immediate termination of the Additional Packages Agreement and an obligation to cover the damage caused by such modifications or activities.


    Can I place advertising on the car or make other modifications?

    Any such case has to be assessed individually, whether the modifications you make will still allow the car to be restored to its original condition when it is returned. Keep in mind that when the vehicle is returned to Car&More, a qualified expert will confirm whether the wear is the result of “normal use”. If there is excessive wear or damage, you will have to cover the cost of repairs and of restoring the vehicle to its expected condition.


    What does it mean that the cars have been „thoroughly inspected”?

    Every car offered at Car&More comes from the Polish dealer network and has been thoroughly inspected in terms of its technical condition (mechanically and bodywork-wise) as well as its overall appearance and level of wear, in line with the policies of the automotive groups. What's more, we are so confident in the technical condition of our cars that all vehicles offered by Car&More always come with a full warranty (manufacturer's or equivalent), which provides additional protection against any unforeseen costs.


    What should I do when the date of a periodic inspection is approaching?

    In that case, get in touch with our round-the-clock Technical Centre, whose number you'll find in the documents handed over with the car and on our website. Our specialists work 24 hours a day, 7 days a week to be able to help you in such situations. You'll be directed to the nearest inspection station. Remember to schedule the inspection according to its timetable, i.e. you shouldn't exceed the date or the number of kilometres driven indicated in the service book or the vehicle registration document. You'll find the maximum permissible deviations from these standards in the Additional Packages Agreement. Remember that regular inspections are a condition of, among other things, your warranty protection.


    Is it possible to use an authorized service center other than the one specified in the contract?

    Remember that your car is under full warranty. To be able to use it, you should service the car at places that know and ensure full compliance of servicing procedures with the manufacturer's requirements. By using the Car&More offer, you gain access to authorized service centers of the given vehicle brand or Bosch points. We encourage you to use service technicians of a similar class so that you don't have to worry about the quality of the repairs performed. The cheapest way to do this is by using the Car&More Full Service subscription, but you can also do it on your own. Remember that your car is under full warranty. To be able to use it, you should service the car at places that know and ensure full compliance of servicing procedures with the manufacturer's requirements. By using the Car&More offer, you gain access to authorized service centers of the given vehicle brand or Bosch points. We encourage you to use service technicians of a similar class so that you don't have to worry about the quality of the repairs performed. The cheapest way to do this is by using the Car&More Full Service subscription, but you can also do it on your own. What should I do if I lose the car documents or keys? In such a case, contact the financing entity as soon as possible to inform them of the event and follow their procedures. Such an event involves the necessary administrative fees, which you will be charged. Additionally, an administrative fee will be charged in accordance with the financier's price list.


    What should I do if I get a fine or the police stop me?

    If the police stop you for a traffic offence, present your personal documents and respond to the proposed fine. That's a matter between you and the police, and it's up to your decisions how you want to settle any fine. If, during the stop, the police raise concerns about the vehicle's technical condition, remember to contact Car&More's 24/7 Technical Centre. If you're a leaseholder, in the case of your offence being recorded by a speed camera, you'll have to pay an additional administrative fee in line with the fee schedule of the financial institution that provided the financing for the vehicle.


    What should I do when the roadworthiness inspection date is approaching?

    In that case, get in touch with our 24/7 Technical Centre, whose number you'll find in the documents handed over with the car, as well as on our website. Our specialists work around the clock, 7 days a week, so they can help you in situations like this. You'll be directed to the nearest inspection station. Remember to schedule the inspection according to its timetable, i.e. you shouldn't exceed the date or the number of kilometres indicated in the service book or vehicle registration document. If you miss the indicated inspection deadline, the vehicle may be stopped by the police and is no longer covered by warranty service. In that case you'll have to cover all costs related to these events yourself.


    What are the consequences if I exceed the agreed mileage limit?

    At the end of the contract, we'll compare the actual odometer reading with the initial mileage plus the annual mileage limit you declared. If your current mileage is below the limit, you don't pay anything extra. However, if you've exceeded the declared mileage limit, we'll ask you to settle it at a rate of 0.30 PLN gross per km over the limit.


    What should I do if the car gets towed (for parking)?

    You follow the procedures of the police and/or municipal wardens for such cases. You cover all costs related to the incident yourself. In such cases, also observe the provisions of the leasing agreement (company) or the loan agreement (private individual).


    What happens if I get a flat tyre?

    In such a situation, contact our 24/7 Technical Centre, whose number you'll find in the documents provided with the car and on our website. Our specialists work around the clock, 7 days a week, so they can help you in cases like these. You'll be directed to the nearest tyre station cooperating with Car&More or to the place where you already store your tyres. If your vehicle is immobilised and you have full Car&More assistance, the Technical Centre will send a tow truck for you, and if the repair takes longer than 24 hours you'll receive a replacement vehicle.


    What should I do if I have an accident/collision or want to file an insurance claim?

    In emergencies, contact our Technical Center, whose number you'll find in the documents provided with the car and on our website. Our specialists are available around the clock, 7 days a week, to help you in such cases. Depending on the type of damage and the Additional Packages you've purchased with Car&More, you'll be entitled to towing to the nearest body and paint repair shop. In the case of a claim under the at-fault party's third-party liability (OC) insurance, or a comprehensive (AC) claim with full assistance purchased, you'll also be entitled to a replacement car for the entire duration of the repair.


    I didn't choose the Service Full option. Can I use non-authorised workshops to repair/service my car?

    Remember that your car has a full warranty. To be able to make use of it, you should service the car at places that know and ensure full compliance of service procedures with the manufacturer's requirements. By using the Car&More offer, you gain access to service at authorised workshops of the given vehicle brand or Bosch outlets. We encourage you to use servicing of a similar standard, so that you don't have to worry about the quality of the repairs carried out. The cheapest way to do this is by using the Car&More Service Full Additional Package, but you can also do it on your own.


    What should I do if my car breaks down or I want to report a malfunction?

    In such a situation, contact our 24/7 Technical Centre, whose number you'll find in the documents provided with the car and on our website. Our specialists work around the clock, 7 days a week, so they can help you in cases like these. You'll be directed to the nearest service station. If your vehicle is immobilised and you have full Car&More assistance, the Technical Centre will send a tow truck for you, and if the repair takes longer than 24 hours you'll receive a replacement vehicle.


    Can other people sit behind the wheel of my Car&More vehicle?

    Yes, during the contract you can register a maximum of two additional people who will be able to use the car on a permanent basis. By default, if you don't register any additional person, you will be the only person allowed to use the car permanently under the contract. During the contract you can freely withdraw the authorisation for such a person or replace them with someone else. It's important to make any such changes before you hand over the keys to that person. Each time you want to add someone else as an authorised person, report it to the Car&More Helpdesk (by phone, chat or email) and wait for the appropriate confirmation by email. Only after receiving the confirmation email may you make the car available to the second person. The insurance protection provided by Car&More assumes that you may make the vehicle available to a third party for a short time. However, it's advisable that you, as the main user, be in the car during that time in case of unexpected events.


    What should I do if the car is stolen?

    First of all, report the matter to the police as soon as possible. In addition, you should notify the insurer and Car&More of the incident as quickly as possible. From then on, you'll follow the police and insurance procedures. In the event of vehicle theft, the Additional Packages Agreement is automatically terminated.


Car&More Sp. z o. o.Berry Financial Services (Polska) Sp. z o.o.Aleje Jerozolimskie 123A02-017 Warszawa

Language